MTS Advantage Screw Action Grip - Manual (Page 8)

MTS Advantage™ Screw Action Grips Technical Support 8
• If you are not familiar with all aspects of the equipment operation, have
an experienced user nearby to assist you.
Write down relevant
information
Prepare yourself in case we need to call you back:
• Remember to ask for the notification number.
• Record the name of the person who helped you.
• Write down any specific instructions to be followed, such as data
recording or performance monitoring.
After you call
MTS logs and tracks all calls to ensure that you receive assistance and that
action is taken regarding your problem or request. If you have questions
about the status of your problem or have additional information to report,
please contact MTS again and provide your original notification number.
Problem Submittal Form in MTS Manuals
Use the Problem Submittal Form to communicate problems you are
experiencing with your MTS software, hardware, manuals, or service which
have not been resolved to your satisfaction through the technical support
process. This form includes check boxes that allow you to indicate the
urgency of your problem and your expectation of an acceptable response
time. We guarantee a timely response—your feedback is important to us.
The Problem Submittal Form can be accessed:
• In the back of many MTS manuals (postage paid form to be mailed to
MTS)
• www.mts.com > Contact Us > Problem Submittal Form (electronic
form to be e-mailed to MTS)