MTS Advantage Screw Action Grip - Manual (Page 6)

MTS Advantage™ Screw Action Grips Technical Support 6
Example site number: 571167
When you have more than one MTS system, the system job number
identifies which system you are calling about. You can find your job number
in the papers sent to you when you ordered your system.
Example system number: US1.42460
Know information from
prior technical
assistance
If you have contacted MTS about this problem before, we can recall your
file. You will need to tell us the:
• MTS notification number
• Name of the person who helped you
Identify the problem
Describe the problem you are experiencing and know the answers to the
following questions:
• How long and how often has the problem been occurring?
• Can you reproduce the problem?
• Were any hardware or software changes made to the system before the
problem started?
• What are the model numbers of the suspect equipment?
• What model controller are you using (if applicable)?
• What test configuration are you using?
Know relevant
computer information
If you are experiencing a computer problem, have the following information
available:
• Manufacturer’s name and model number
• Operating software type and service patch information
• Amount of system memory
• Amount of free space on the hard drive in which the application resides
• Current status of hard-drive fragmentation
• Connection status to a corporate network