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Attended transfer – call then transfer – CounterPath Bria 3.0 for Mac User Guide – Enterprise Deployments User Manual

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CounterPath Corporation

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Attended Transfer – Call then Transfer

You can first speak to the target (the person you are transfering the call to), then click Transfer to complete the
transfer.

When the other person answers, the
Transfer Now button is enabled

Click the Transfer button

Type a name or number, or drag a contact
into the field

Then click Call

The call is put on hold and a call entry field appears

When you are ready, click
Transfer Now. The call panel
closes

Bria phones the new person

You can hang up the
second call and return to
the first call

You can cancel the transfer
request and return to the
first call

Or if the other person does not want to
take the call, click Cancel and return to
the first call