CounterPath eyeBeam 1.5 User Guide for Mac - Manual (Page 14)

CounterPath eyeBeam 1.5 for Mac
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Attended (Supervised) Call Transfer
To first inform the third party that a transferred call is coming their way:
1. Select an available line. The original call will automatically be put on hold.
2. Call the third party.
3. After the third party answers, and when you are ready to make the transfer, click XFER. The line of the
original call is now red, while the line of the third party is blue.
4. Select the original line (the line that is red). The transfer is made and the lines on your softphone are now free
(black).
Placing a Call on Hold
Click Hold or click the line or click another line.
To resume a call that is on hold, click the line.
AA – Auto Answer
Click AA on the dialpad to automatically answer calls as they come in.