Google Calendar Connector for Lotus Notes Installation & Administration Guide - Manual (Page 32)

32 Google Calendar Connector for Lotus Notes Installation and Administration Guide
Troubleshooting
Google calendar users are not able to see Notes calendar details. Instead they see “Calendar does not exist
or is not shared”
The Google calendar user is not able to connect to your Domino server. Check all settings and confirm that
there are no restrictions preventing requests getting through to the Domino server from the browser. Enable
detailed event logging and check the log database for incoming web service requests.
The Notes user has been provisioned in Google Apps. Google calendar free/busy information takes precedence
over the information returned by the connector. Adding the user to an OU where the calendar service is
disabled or suspending the user in Apps will allow Notes free/busy information to be displayed to the Google
calendar user.
The user is not configured in the Domino directory as a “Notes” calendar user.
I see the following entries in my server log:
AMgr: Agent 'Update Calendars' in 'dbname.nsf' does not have proper execution access, cannot
be run
OR
AMgr: Agent 'Update Calendars’ in 'dbname.nsf' encountered error: Error validating user's
agent execution access
The template provided was not signed before you installed the tool. You need to sign the connector database
with a trusted ID (server ID is recommended).
I’m getting an error that says “Notes error: Unable to open Name and Address Book...”
Make sure that the server on which the mail file resides has the connector server listed as a trusted server.
My Notes calendars are not being updated with Google information even though I have active Google
calendar users listed in the connector
If the Update Calendars agent is failing to connect to the Google servers to read Google events, enable
detailed event logging and check the log database for more information. Also check your Domino server log for
errors when the Update Calendars agent is running.
My system quits with the following error in the Domino server log: Agent printing: ** Feed terminated:
Microsoft Http / Network error occurred **
It is not uncommon to see occasional HTTP-connection time-outs. You can set the system to ignore network
time-outs. See “Network time-outs” earlier for more details.