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Diagnostic techniques – Apple PowerBook (2400c) User Manual

Page 107

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This chapter provides a step-by-step approach to diagnosing and solving
problems involving system software and hard disks. Try the steps listed in
each section in the order they are given until your problems are fixed.

Checking your system software extensions

System software extensions are files that add features to your system software.
Some extensions are incompatible with one another or with certain programs.
To check whether an extension is causing problems, follow these steps:

1

Start up the Macintosh PowerBook while holding down the Shift key. Keep it held down

until you see the message “Extensions Off” in the “Welcome to Macintosh” box.

This procedure turns off extensions.

If this procedure solves your problem, then continue with this section. If not,
then turn to the next section, “Testing Your Hard Disk.”

7

Diagnostic Techniques

Consult this chapter before you

call the Apple Assistance Center

to solve problems with system

software and your hard disk.