Apple Installing Your Final Cut Studio Software - Manual (Page 15)

15
Contacting AppleCare Support
Information about the support options available from Apple is included in your
Final Cut Studio box. Several levels of support are available.
Whatever your issue, it’s a good idea to have the following information immediately
available when you contact Apple for support. The more of this information you have
to give to the support agents, the faster they will be able to address your issue
 The Final Cut Studio Support ID number found on the front of this document.
Note: The 11-digit Support ID number is different from the product serial number
used to install Final Cut Studio.
 The version of Mac OS X you have installed. To find the version of Mac OS X, choose
Apple menu > About This Mac.
 The version of the application you have installed that you have a question about. The
application version number can be viewed by choosing Apple menu > About
Application Name (where “Application Name” is the name of the application).
 The model of computer you are using.
 The amount of RAM installed in your computer. You can determine this by choosing
Apple menu > About This Mac.
 What other third-party hardware is connected to or installed in the computer, and
who the manufacturers are. Include hard drives, video cards, and so on.
AppleCare Support can be reached online at http://www.apple.com/support. You can
select the application to see specific information about it.
There is also an item in each application’s Help menu that will take you directly to the
AppleCare website.
To go to the AppleCare website from within an application:
m Choose Help > Application Name Support (where “Application Name” is the name of
the application).
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