Troubleshooting, Se ct io n – Belkin F5D9230UK4 User Manual

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Troubleshooting

Problem:

Easy Install Wizard cannot find my Router.

Solution:

If the Easy Install Wizard is not able to find the Router during the
installation process, please check the following items:

If the Easy Install Wizard is not able to find the Router during the

installation process, there may be third-party firewall software
installed on the computer attempting to access the Internet.
Examples of third-party firewall software are ZoneAlarm,
BlackICE PC Protection, McAfee Personal Firewall, and Norton
Personal Firewall. If you do have firewall software installed on
your computer, please make sure that you properly configure
it. You can determine if the firewall software is preventing
Internet access by temporarily turning it off. If, while the firewall
is disabled, Internet access works properly, you will need to
change the firewall settings to function properly when it is turned
on. Please refer to the instructions provided by the publisher of
your firewall software for instructions on configuring the firewall
to allow Internet access.

Unplug power to the Router for 10 seconds, and then plug the

power back into the Router. Ensure that the Router’s Power light
is on; it should be solid green. If not, check to make sure that
the AC adapter is connected to the Router and plugged into a
wall outlet.

Ensure that you have a cable (use the cable included with the

Router) connected between

(1)

the network (Ethernet) port on

the back of the computer and

(2)

one of the LAN ports, labeled

“1” through “4”, on the back of the Router.

Note: The computer should NOT be connected to the port
labeled “Internet/WAN” on the back of the Router.

Try shutting down and restarting your computer, then rerunning

the Easy Install Wizard.

If the Easy Install Wizard is still unable to find the Router,
reference the section titled “Manually Configuring Network
Settings” for installation steps.