19 general troubleshooting – Belkin OmniViewIP 5000HQ User Manual
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OmniView IP 5000 HQ
General TrOUblesHOOTInG
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a) an IP device is not responding .
1. Confirm that the unit is powered on and its network cable is
connected properly.
2. Confirm the IP settings are correct and you can route to the unit.
3. Confirm that the IP device in not in the middle of an upgrade process.
4. Restore the device to factory defaults and reconfigure it.
b) an IP device displays an “alarm” status .
1. Confirm that the IP device is in working order.
2. Confirm the device IP settings.
3. Delete and reconfigure the IP device on the OmniView IP 5000HQ.
C) When clicking on a target, I get an error “902… cannot connect .”
1. Try to restart the unit and wait until it’s online.
2. Ensure that ports 900, 901, and 902 are not blocked by
another application.
3. Ensure there are no duplicated IP devices on the network with
the same settings.
4. Verify the device has a firmware version compatible with
OmniView IP 5000HQ.
D) When controlling a target, the mouse cannot be synchronized .
1. Make sure that the operating system selection and the mouse
acceleration/ threshold settings on the OmniView IP 5000HQ target
properties match the server parameters.
2. If using a KVM switch with USB dongle or USB-to-PS/2 adapter,
ensure that the “USB Converter” check box is checked in the
OmniView IP 5000HQ target properties.
3. Try to disable mouse acceleration on the target and select “None” in
the “Acceleration” field in the target properties.
e) The video is distorted when controlling a target .
1. Push the “Auto Video Adjust” button in the client video settings.
2. Confirm that this particular KVM-over-IP device can show clear video
on an already confirmed server.
3. Replace the 3-in-1 cable or test it on another KVM switch.
4. Try changing the target screen resolution or refresh rate.
f) Performance decreases when controlling a target .
1. Click the “Auto Video Adjust” button in the client video settings.
2. Reduce the colors or compression levels in the
“Client Performance” settings.
3. Check that video from the target is clear with low noise level.