Toshiba Equium A100 (PSAAB) - Manual (Page 146)

User’s Manual 9-9
Troubleshooting
CD-RW/DVD-ROM drive
For more information, refer to Chapter 4, Operating Basics .
DVD Super Multi (+-R Double Layer) drive
For more information, refer to Chapter 4, Operating Basics .
Problem Procedure
You cannot access a
CD/DVD in the drive
Make sure the drive ’ s drawer is securely closed.
Press gently until it clicks into place.
Open the drawer and make sure the CD/DVD is
properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the CD/DVD. Make sure there
is no obstruction. Remove any foreign object.
Check whether the CD/DVD is dirty. If it is, wipe it
with a clean cloth dipped in water or a neutral
cleaner. See the Media care section in Chapter 4
for details on cleaning.
Some CD/DVDs run
correctly, but others
do not
The software or hardware configuration may be
causing a problem. Make sure the hardware
configuration matches your software
’ s needs.
Check the CD/DVD ’ s documentation.
Check the type of DVD/CD you are using. The
drive supports:
DVD-ROM:
DVD-ROM, DVD-Video
CD-ROM: CD-DA, CD-Text, Photo CD
(single/multi-session), CD-ROM
Mode 1, Mode 2, CD-ROMXA
Mode 2 (Form1, Form2),
Enhanced CD (CD-EXTRA), CD-G
(Audio CD only)
Recordable: CD-R, CD-RW
Check the region code on the DVD. It must match
that on the CD-RW/DVD-ROM drive. Region
codes are listed in the Optical media section in
Chapter 2, The Grand Tour .
Problem Procedure
You cannot access a
CD/DVD in the drive
Make sure the drive ’ s drawer is securely closed.
Press gently until it clicks into place.