Muxlab Passive CCTV/GLI Hub User Manual
Page 16

© MuxLab Inc.
Passive CCTV/GLI Hub Installation Guide
Page 16
Picture
Probable Causes Possible Solutions
Exceeded 
distance 
specifications 
Lower grade 
UTP cable is 
introducing high 
losses 
Check DC loop resistance and 
verify if distance spec is 
exceeded 
Reduce cable length or eliminate 
high-loss components 
Replace cable by higher grade 
Wires reversed 
on signal pair on 
one side 
Make sure that the wires on the 
signal pair are not reversed on 
one side. 
Split pair
Check if the UTP pairs are split 
and correct. Each signal pair 
must be twisted. 
Picture loses 
color, faded or 
weak 
Lower grade 
UTP cable is 
introducing high 
signal losses. 
Use signal repeater for extended 
distance or replace cable by 
higher grade. 
Wrong pin 
configuration. 
Check wiring
No power or 
intermittent power 
at camera 
Distance 
exceeded 
Verify distance specifications for 
remote power. Move power 
closer to camera. 
PTZ controls not 
responding
Wrong pin config
Check wiring.
When contacting your nearest MuxLab dealer or MuxLab 
Technical Support please have the following information ready: 
•
Unit model number.
•
Cabling lay-out. Include model of camera and DVR used,
power supply voltage, camera wattage, cable length and type.
•
Description of problem.
•
List of tests performed.
