Muxlab Audio-Video Distribution Hub - Manual (Page 16)

MuxLab Inc. Troubleshooting
Page 16
If, after going through this Troubleshooting chapter, you fail to resolve your problem and
require more help, please call:
MuxLab Technical Support
(514) 905-0588 or toll free 1-877-689-5228 (North America)
Visit our web site at www.muxlab.com
4.2. Technical Support Information
When contacting your nearest MuxLab dealer or MuxLab Technical Support please
have the following information ready :
1. Baluns used. Model and part number.
2. Hub serial number.
3. Environment layout. Include audio-video source and destination equipment
used, estimated cable lengths and type of cable used (UTP, STP, 25 pair, 50 pair
or 100 pair).
4. Problem description.
5. List of tests performed.