Pulsafeeder Pulsa GLM DM1-6 - Manual (Page 29)

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6. Pricing Errors
a. Pulsafeeder does their very best to avoid errors in billing. You will receive a confirmation of your order within 24 hours of order entry. If
upon review the customer feels there is a discrepancy, they should contact Pulsafeeder Customer Service as soon as possible to
resolve.
b. Should an invoice be received that the customer believes to have incorrect pricing, they should notify Pulsafeeder Customer Service to
investigate.
7. Missing Items
a. If a product is received by the customer with an item missing the customer must notify Pulsafeeder Customer Service within 7 days of
receipt of the product by the end user. A replacement item will be sent at no charge as quickly as possible.
b. If a shipment is received by the customer with a line item missing they must notify Pulsafeeder Customer Service within 7 days of
receipt of the product by the end user. If the customer had been billed for that item, a credit will be issued against the original
c. Sales Order and a new Sales Order will be created for the replacement product.
8. Damaged Items
a. Should the customer receive an order that was damaged in transit, the customer must notify the carrier directly to initiate a claim on the
day of delivery.
b. Should the customer receive a product with damaged components due to improper packaging they should notify Pulsafeeder
c. Customer Service within 7 days of receipt of product by end user. A replacement item will be sent at no charge as quickly as possible.
9. Technical Support Services Available
a. Pulsafeeder’s Technical Sales Support team is available to provide all your sales and support needs. The principle mission of this
group is to sell and support our customer base in a timely and effective manner. This includes the ability to provide in-field service
training, assistance in start-up of our products and perform field repair of goods when required.
b. Scope
Pulsafeeder, Inc. factory Field Service Technicians are available throughout the World for field services on all Pulsafeeder products.
Services include:
i. Maintenance Training Seminars, including Classroom slide presentations and or Hands-on Training. The seminar will take
approximately four to five hours, and if time permits minor repair and or adjustments may be made to the customer’s pumps,
controllers or accessories.
ii. Pre-start up inspections and start up testing/calibration of pumps, controllers and accessories.
iii. Field repairs of pumps controllers and accessories
iv. Diagnosing and recommending solutions to systems problems.
v. Field Service Rates are available upon request.