Pulsafeeder Pulsa GLM DM1-6 - Manual (Page 28)

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Policies and Procedures
1. Manufacturer’s Equipment Warranty
a. Pulsafeeder warrants all pumps and controllers of its manufacture to be free of defects in material or workmanship. Liability under this
policy extends for 24 months from date of shipment from the factory. The manufacturer’s liability is limited to repair or replacement of any
failed equipment or part which is proven defective in material or workmanship upon manufacturer’s examination. This warranty does not
include removal or installation costs and in no event shall the manufacturer’s liability exceed the selling price of such equipment or part.
b. The manufacturer disclaims all liability for damage to its products through improper installation, maintenance, use or attempts to operate
such products beyond their functional capacity, intentionally or otherwise, or any other unauthorized repair. The manufacturer is not
responsible for consequential or other damages, injuries or expense incurred through the use of its products.
c. The above warranty is in lieu of any other warranty, whether expressed or implied. The manufacturer makes no warranty of fitness or
merchantability. No agent of ours is authorized to provide any warranty other than the above.
2. Pulsafeeder’s Parts and Accessory Warranty
a. Pulsafeeder, Inc. warrants parts and accessories provided to be free of defects in material or workmanship. Unless otherwise noted
below, liability under this policy extends for 90 days from date of shipment from the factory when sold as service parts. (Replaceable
elastomeric parts are expendable and are not covered by any warranty either expressed or implied.)
b. The manufacturer’s liability is limited to repair or replacement of any failed equipment or part which is proven defective in material or
workmanship upon manufacturer’s examination. This warranty does not include removal or installation costs and in no event shall the
manufacturer’s liability exceed the selling price of such equipment or part.
c. The manufacturer disclaims all liability for damages to its products through improper installation, maintenance, use or attempts to operate
such products beyond their functional capacity, intentionally or otherwise, or any unauthorized repair. The manufacturer is not
responsible for consequential or other damages, injuries or expense incurred through the use of its products.
d. The above warranty is in lieu of any other warranty, whether expressed or implied. The manufacturer makes no warranty of fitness or
merchantability. No agent of ours is authorized to provide any warranty other than the above.
3. Process for All Returned Goods
a. Please contact our Customer Service Department to request a RMA (Return Material Authorization) number prior to returning any goods.
The following information will be required:
•
Billing and ship-to address
• Model number and serial number Contact name and phone number Reason for return
•
Purchase order (where applicable)
•
A packing slip will be provided to the shipper and MUST accompany the product being returned. Packages received without our
proper packing list will be refused by the receiver.
b. All material must be returned freight prepaid.
c. All material must be properly packaged to prevent damage in shipment.
d. All products MUST be wiped and flushed clean of any and all chemicals, solvents or buffers and be warranted to be safe for handling.
You will be requested to acknowledge the condition of the product being returned on our packing list. Any product received that is
deemed to be unsafe for handling or without this acknowledgement will be refused by our receiver.
e. RMA for returning product for credit is effective for 90 days from the date of issue. After 90 days if the product has not been returned to
Pulsafeeder the RMA number will be cancelled, and a new request must be made by the customer to continue with the return procedure.
4. Non-Warranty Return Procedure
a. If you are experiencing a concern with your Pulsafeeder product, first consult the distributor, dealer or Regional Sales Manager or the
operation and maintenance manual for assistance. If service of your non-warranty unit is necessary, you must request a return material
authorization. A RMA form will be issued and must be used as the packing list attached to the outside of the box. Please send the unit
freight prepaid with the RMA number visibly displayed on the outside of the carton. All products MUST be wiped and flushed clean of any
and all chemicals, solvents or buffers and be warranted to be safe for handling. You will be re- quested to acknowledge the condition of
the product being returned on our packing list. Any product received that is deemed to be unsafe for handling or without this
acknowledgement will be refused by our receiver.
b. The charges listed in the following table will apply.
Product Repair Cost
Pumps and Pump Accessories – within 5 years of sale
date Current List Price x .50 x Part Discount Multiplier
Controllers and Controller Accessories within 5 years of
sale date
Current List Price x .50 x Part Discount Multiplier
Any item older than 5 years from date of sale
With purchase order, $50 bench fee to evaluate. The $50 bench fee may be
applied towards repair cost of unit or towards a new controller
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5. Credit for Return of New, Unused Equipment
a. No equipment will be accepted beyond six months after date of shipment from factory for credit.
b. Only new, unused and undamaged standard equipment will be accepted for return to stock.
c. All credits are based on evaluation and acceptance of material as new and unused by Pulsafeeder. You will be requested to acknowledge
the condition of the product being returned on our packing list. Any product received that is deemed to be unsafe for handling or without
this acknowledgement will be refused by our receiver.
d. A restocking fee of 25% will apply to returned goods. When a PO is provided for a replacement item at the time of the return request the
restocking fee will be 15%. Note: any product mounted on a panel or skid will be charged a 50% re-stocking fee.
e. A request for a Returned Material Authorization (RMA) number must be made prior to returning product to Pulsafeeder.
f. All equipment shall be returned with the RMA Packing List form attached to the outside of the box.
g. If any chemical, solvent or buffer has been introduced into the product it must be wiped and flushed clean of any and all substances prior
to returning to Pulsafeeder.
h. All material shall be returned freight prepaid.
i. Private label products or Engineered Panel Mount Systems are not returnable.