Spektrum SPMAR9110 User Manual

Page 24

or call Horizon to obtain a Return Merchandise Authorization (RMA) number.

Pack the Product securely using a shipping carton. Please note that original

boxes may be included, but are not designed to withstand the rigors of

shipping without additional protection. Ship via a carrier that provides tracking

and insurance for lost or damaged parcels, as Horizon is not responsible for

merchandise until it arrives and is accepted at our facility. An Online Service

Request is available at http://www.horizonhobby.com/content/_service-center_

render-service-center. If you do not have internet access, please contact

Horizon Product Support to obtain a RMA number along with instructions for

submitting your product for service. When calling Horizon, you will be asked to

provide your complete name, street address, email address and phone number

where you can be reached during business hours. When sending product into

Horizon, please include your RMA number, a list of the included items, and a

brief summary of the problem. A copy of your original sales receipt must be

included for warranty consideration. Be sure your name, address, and RMA

number are clearly written on the outside of the shipping carton.

NOTICE: Do not ship LiPo batteries to Horizon. If you have any issue

with a LiPo battery, please contact the appropriate Horizon Product

Support office.

Warranty Requirements - For Warranty consideration, you must

include your original sales receipt verifying the proof-of-purchase

date. Provided warranty conditions have been met, your Product will be

serviced or replaced free of charge. Service or replacement decisions are at the

sole discretion of Horizon.

Non-Warranty Service - Should your service not be covered by

warranty, service will be completed and payment will be required

without notification or estimate of the expense unless the expense

exceeds 50% of the retail purchase cost. By submitting the item for

service you are agreeing to payment of the service without notification.

Service estimates are available upon request. You must include this request

with your item submitted for service. Non-warranty service estimates will be

billed a minimum of ½ hour of labor. In addition you will be billed for return

freight. Horizon accepts money orders and cashier’s checks, as well as Visa,

MasterCard, American Express, and Discover cards. By submitting any item to

Horizon for service, you are agreeing to Horizon’s Terms and Conditions found

on our website http://www.horizonhobby.com/content/_service-center_render-

service-center.

NOTICE: Horizon service is limited to Product compliant in the country

of use and ownership. If non-compliant product is received by Horizon

for service, it will be returned unserviced at the sole expense of the

purchaser. Warranty and Service Contact Information