Spektrum SPMAR12120 - Manual (Page 22)

EN
22
WARRANTY SERVICES
Questions, Assistance, and Services
Your local hobby store and/or place of purchase cannot provide warranty support
or service. Once assembly, setup or use of the Product has been started, you
must contact your local distributor or Horizon directly. This will enable Horizon to
better answer your questions and service you in the event that you may need any
assistance. For questions or assistance, please direct your email to product-
[email protected], or call 877.504.0233 toll free to speak to a Product
Support representative. You may also find information on our website at www.
horizonhobby.com.
Inspection or Services
If this Product needs to be inspected or serviced, please use the Horizon Online
Service Request submission process found on our website or call Horizon to ob-
tain a Return Merchandise Authorization (RMA) number. Pack the Product securely
using a shipping carton. Please note that original boxes may be included, but are
not designed to withstand the rigors of shipping without additional protection.
Ship via a carrier that provides tracking and insurance for lost or damaged parcels,
as Horizon is not responsible for merchandise until it arrives and is accepted at our
facility. An Online Service Request is available at http://www.horizonhobby.com
under the Support tab. If you do not have internet access, please contact Horizon
Product Support to obtain a RMA number along with instructions for submitting
your product for service. When calling Horizon, you will be asked to provide your
complete name, street address, email address and phone number where you can
be reached during business hours. When sending product into Horizon, please
include your RMA number, a list of the included items, and a brief summary of
the problem. A copy of your original sales receipt must be included for warranty
consideration. Be sure your name, address, and RMA number are clearly written
on the outside of the shipping carton.
Notice: Do not ship LiPo batteries to Horizon. If you have any issue with a LiPo
battery, please contact the appropriate Horizon Product Support office.
Warranty Requirements
For Warranty consideration, you must include your original sales
receipt verifying the proof-of-purchase date. Provided warranty conditions
have been met, your Product will be serviced or replaced free of charge. Service or
replacement decisions are at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty service will be com-
pleted and payment will be required without notification or estimate
of the expense unless the expense exceeds 50% of the retail purchase
cost. By submitting the item for service you are agreeing to payment of the service
without notification. Service estimates are available upon request. You must
include this request with your item submitted for service. Non-warranty service
estimates will be billed a minimum of ½ hour of labor. In addition you will be billed
for return freight. Horizon accepts money orders and cashiers checks, as well as
Visa, MasterCard, American Express, and Discover cards. By submitting any item
to Horizon for service, you are agreeing to Horizon’s Terms and Conditions found
on our website http://www.horizonhobby.com/Service/Request/.