Aiphone AN-8000 - Manual (Page 11)

Troubleshooting a Door Station
Every time the Call button is pressed it should make some kind of noise and the light should do something.
Pressing the Call button and watching the light and listening to the ring tone will help narrow down a problem. The web
interface can also simultaneously check the Operation Status for what the device (and the master it is attempting to
Speed dial) is doing.
These are the most common events for the door:
1. A short single beep with a solid light for 5 seconds that means the Speed dial isn’t set and in the Operation log
this will appear as a “Speech path connection” followed by a “Speech path disconnection” 5 seconds later, and
station number or line number will be the default 10.
2. A solid light for 5 seconds followed by a short beep means there is a network connection problem, in the
Operation Log it will appear (under ‘detail indication’) “Command receiving Timeout”. This will happen if there
is a network problem such as the network cable unplugged, or when the IP address the station is dialing is not a
part of the same system, such as when the web interface System name and Passwords are different.
3. A rapid series of beeps that means that it cannot connect to the station it is dialing, usually because the station it
is attempting to dial has been disconnected from the network.
4. A ringback tone with solid light that means it is calling a station. In Door Call mode it will only ring once,
otherwise it will ring until answered. If Continuous call tone is checked on the master it is Speed dialing, it will
ring until answered. If Automatic Connection is on it will only ring once and then open a talk path. If both
stations disable the checkbox With Tone it will silently open a talkpath.
5. An “on hold” two-tone falling and repeating, like during the master’s Transfer + Function + 0 sequence or when
the Hold button is pressed by the master it is in communication with. The Operation Log will log Call Hold and
Remote Contact One-shot.
6. A repeating long beep, short pause busy tone with a solid light means the station being called is busy. Operation
Log means “Called party busy”. Note that it will ring through as soon as the station it is trying to call becomes
available.
Troubleshooting a Master Station
Every button press should also have a sound that will accompany it. On the underside of the master there is a
switch Ext Sp and Int Sp that will make the master silent in the Ext Sp position unless an external speaker is connected.
These are the most common events for the master:
1. The standby state is defined as when the system has power and connectivity, but is not doing anything, no
dialing or paging or communication. In this state the LCD should read its Station Number and the time.
2. The indicator light flashes continuously while a call is received (Operation Log will then read Calling Start), and
will go solid for the duration of communication (marked in Op Log by Conversation Start and Conversation End).
3. From the standby state, the LCD will read Dialing when the handset is lifted, and will also read Dialing if any digit
or operation key is pressed with an accompanied sound.
4. A long tone, followed by the return to the normal display with the time and its own station number (10 will
display as its station number if using factory default settings) means that the extension or paging zone dialed
does not exist. In the Operation Log it will appear as a “Speech path connection” for as long as the handset is
lifted, then log “Speech path disconnection”.
5. A rapid series of tones means that the master has lost its connection to the network or the extension it is trying
to reach has lost its connection.
6. A five second silence after dialing, followed by a long tone means there was a timeout in searching for the
station dialed.
Next Step Use the settings file to find out which master a door is attempting to Speed Dial, then use that master
to dial the door station’s extension and see what happens. Use the browser if this test produces an error tone at the
master, and check both devices’ logs. Also do a connection test from either device to make sure they can connect to
each other.