MagTek MICR Plus RS-232 User Manual

Page 58

MICR PLUS, RS-232

Data sensor is blocked (motor does not run)

The data sensor may be blocked (see Figure C-1). Try one or both of the following procedures:
• Forced air - use forced air to clean the sensor.
• Cleaning card - power off the MICR Plus and try to push out any loose debris on the check

path. Grab the cleaning card and force it through the check path (this is a manual process, the
motor will not turn on). Try this procedure several times until the debris comes out.

Power off the MICR Plus and then power on again, observe the LED indicator:
◊ If the LED indicator blinks red/green, continue to step 18.
◊ Any other LED indicator status, continue to step 00.

No MICR data detected

Possible causes for this problem are:
• No MICR characters - the ink used to print the MICR characters does not have magnetic

properties. Try one of the sample checks provided by MagTek.

• Feeding the check - When feeding the check, make sure that the MICR line is at the bottom

and the printed side of the check is facing the MagTek logo on the MICR Plus.

Determine if any of the conditions described above are true:
◊ If yes, rectify and continue to step 02.
◊ If no, continue to step 15.

15

Cable problem

Possible causes for this problem are:
• Loose connection - the cable connector on the PC or the MICR Plus may be loose. Make sure

that both connectors are tightly connected.

• Damaged cable - the connectors, pins or wires in the cable may be damaged. Replace cable.

Determine if any of the conditions described above are true:
◊ If yes, rectify and continue to step 02.
◊ If no, continue to step 18.