Error conditions – Telenav for T-Mobile Supported Devices: v5.5 for Android devices User Manual

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16. Error Conditions

Account cancelled

You do not have a valid TeleNav GPS Navigator account. Contact TeleNav GPS Navigator Customer Care at
1-888-353-6284.

Account not found

You do not have a valid TeleNav GPS Navigator account. Contact TeleNav GPS Navigator Customer Support at
1-888-353-6284.

GPS signal weak, Cannot get GPS signal, or No GPS data

Move to an area where your phone has a clearer view of the sky and can still connect with your phone. Please note that
some car windshields that have heat-reflective coatings may reduce the quality of the GPS signal. Your phone should
announce when you have adequate GPS signal again.

Low battery

The GPS will not work if the phone’s battery charge level is below about 15%. Starting with a freshly charged standard
battery, we have used TeleNav for around 4 hours before it became necessary to connect the charging cable. If you get
a low battery warning, connect a charging cable as soon as possible. In some cases, you may need to wait a while for
the battery to become sufficiently charged so that the GPS receiver will work.

Network signal weak

If the carrier network signal is weak, move to an area where reception is better and try the function that requires network
access again.

TeleNav GPS Navigator encountered an error

TeleNav GPS Navigator is having technical problems with the specific request that you made. This can be due to an
address that it cannot find, or mapping data that does not allow routing from where you are to where you want to go. In
this case, try to use a nearby address.

TeleNav GPS Navigator not available

If you get an advisory message that TeleNav GPS Navigator is not available, exit the TeleNav GPS Navigator
application and then re-launch it. If the problem recurs, it may be due to a temporary TeleNav GPS Navigator server
outage.

Unable to generate a route

TeleNav GPS Navigator could not generate a route between the two endpoints of the route. This may be a temporary
error if you have a weak GPS signal when establishing the origin, but may be due to errors in the map data in the area
around the destination.

Unable to login

Someone may be fraudulently using your account. You will need to change your PIN and attempt to log in again.

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