HP LaserJet Print to Mail Accessories - Manual (Page 36)

34 4 Troubleshooting and Maintenance EN
Interpreting the Event Log
When the message Paper Jam In Output Device appears on the
printer control panel display, check the printer Event Log for
information about the location of the jam.
To show the Event Log
1 Press M ENU until Information Menu appears on the display.
2 Press I TEM until Show Event Log appears on the display.
3 Press S ELECT and then press G O .
To interpret the Event Log
Event explanations appear in the table below:
Note See printer documentation for explanations of other event messages.
Table 5. Events
Event Action
Paper in input during startup (event message
12.01). During an internal test at startup, a
page was found at the accessory input. The
print job has not run and there should not be a
jam in the printer. 1 Remove the page.
2 Clear the paper path in the accessory.
3 Make sure that the accessory power
switch is set to the “on” (“I”) position.
4 Reset the accessory.
Paper at input too long.
The print job was in process. A jam is likely to
be located at the accessory input. 1 Clear the jam in the accessory. If there is
also a jam in the printer, clear the printer.
2 Reset the accessory.
Paper did not exit.
The print job was in process. A jam is likely to
be located inside the accessory. 1 Clear the jam in the accessory. If there is
also a jam in the printer, clear the printer.
2 Reset the accessory.
Any event (event message 66.xx.yy). 1 Clear the jam in the accessory.
-Or-
Reconnect the accessory power cable
and accessory interface cable (C-Link).
2 Reset the accessory.
3 Turn the printer off and then back on (your
print job will be lost).