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Service notifications, Troubleshooting flowcharts, Start diagnosis flowchart – HP ProLiant DL320s Server User Manual

Page 62: 62 troubleshooting flowcharts, To begin the diagnostic

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Software and configuration utilities 62

If problems continue to occur, remove and reinstall each device, checking the connectors and sockets

for bent pins or other damage.

Service notifications

To view the latest service notifications, refer to the HP website (

http://www.hp.com/go/bizsupport

).

Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page.

Troubleshooting flowcharts

To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,

"Start diagnosis flowchart (on page

62

)," and follow the appropriate diagnostic path. If the other

flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis

flowchart (on page

63

)." The General diagnosis flowchart is a generic troubleshooting process to be used

when the problem is not server-specific or is not easily categorized into the other flowcharts.
The available flowcharts include:

Start diagnosis flowchart (on page

62

)

General diagnosis flowchart (on page

63

)

Server power-on problems flowchart (on page

65

)

POST problems flowchart (on page

68

)

OS boot problems flowchart (on page

69

)

Server fault indications flowchart (on page

71

)

Start diagnosis flowchart

Use the following flowchart to start the diagnostic process.

Item Refer

to

1

"General diagnosis flowchart (on page

63

)"

2

"Power-on problems flowchart ("

Server power-on problems flowchart

" on

page

65

)"

3

"POST problems flowchart (on page

68

)"

4

"OS boot problems flowchart (on page

69

)"

5

"Server fault indications flowchart (on page

71

)"