HP Photosmart 3310 All-in-One Printer - Manual (Page 179)

Ink cartridge troubleshooting
If you are experiencing problems with printing, you might have a problem with one of
the ink cartridges. Try the following:
1.
Remove and reinsert the ink cartridges and verify that they are fully inserted and
locked in place.
2. If the problem persists, print a self-test report to determine if there is a problem
with the ink cartridges.
This report provides useful information about your ink cartridges, including status
information.
3. If the self-test report shows a problem, clean the print head.
4. If the problem persists, align the printer.
5. If you are still experiencing problems with printing, determine which ink cartridge
is experiencing the problem and replace it.
For instructions on how to print a self-test report, clean the print head, and align the
printer, see
Maintain your HP All-in-One .
Device update
In order to keep your HP All-in-One running smoothly with the most advanced
technology available, you can retrieve device updates for your HP All-in-One from the
HP support website and install them using the
Device Update Wizard . Also, you
might need to install device updates on your HP All-in-One for one of the following
reasons:
●
You call HP customer support and a service representative advises you to access
the HP support website to retrieve an upgrade for your device.
● A message appears on your HP All-in-One color graphics display to direct you to
update your device.
Device update (Windows)
Use one of the following to retrieve an update for your device:
●
Use your Web browser to download an update for your HP All-in-One from
www.hp.com/support . The file will be a self-extracting executable with the
extension .exe. When you double-click the .exe file, the Device Update Wizard
opens on your computer.
● Use the Software Update utility to automatically search the HP support website
for device updates at predetermined intervals.
Note If you are a Windows user, you can set the Software Update utility
(part of the HP Image Zone software installed on your computer) to
automatically search the HP support website for device updates at
predetermined intervals. If you do not have the latest version of the
Software Update utility at the time of install, a dialog box appears on your
computer prompting you to upgrade. Accept the upgrade. For more
information on the
Software Update utility, see the onscreen HP Image
Zone Help .
Chapter 14
176 HP Photosmart 3300 All-in-One series
Troubleshooting