HP Officejet Pro 8500 - Manual (Page 254)

Obtain HP telephone support
During the warranty period, you may obtain assistance from the HP Customer Care Center.
NOTE: HP does not provide telephone support for Linux printing. All support is provided
online at the following Web site:
https://launchpad.net/hplip . Click the Ask a question button
to begin the support process.
The HPLIP Web site does not provide suppport for Windows or the Mac OS X. If you are
using these operating systems, see
www.hp.com/support .
This section contains the following topics:
• Before you call
• Support process
• HP support by phone
• Additional warranty options
• HP Quick Exchange Service (Japan)
• HP Korea customer support
Before you call
Visit the HP Web site ( www.hp.com/support ) for the latest troubleshooting information, or product
fixes and updates.
Software programs from other companies might be included with the HP All-in-One. If you
experience problems with any of those programs, you will receive the best technical assistance
by calling the experts at that company.
NOTE: This information does not apply to customers in Japan. For information on service
options in Japan, see
HP Quick Exchange Service (Japan) .
To assist our Customer Care Center representatives to serve you better, prepare the following
information if you need to call HP.
1. Print the self-test diagnostic page of the device. For more information, see
Understand the
self-test report . If the device does not print, get the following information ready:
• Device model
• Model number and serial number (check the back of the device)
2. Check the operating system that you are using, such as Windows XP.
3. If the device is connected to the network, check the network operating system.
4. Note how the device is connected to your system, such as through USB or network
connection.
5. Obtain the version number of the printer software. (To find the version number of the printer
driver, open the printer settings or properties dialog box, and click the About tab.)
6. If you have a problem printing from a particular application, note the application and version
number.
Support process
If you have a problem, follow these steps.
1. Check the documentation that came with the device.
2. Visit the HP online support Web site at
www.hp.com/support . HP online support is available
to all HP customers. It is the fastest source for up-to-date device information and expert
assistance and includes the following features:
•
Fast access to qualified online support specialists
• Software and driver updates for the HP all-in-one
Appendix B
250 Support and warranty