HP XP for Compatible Extended Remote Copy Software Licenses - Manual (Page 41)

5 Troubleshooting
This chapter provides troubleshooting information for Compatible Replication for IBM XRC and
instructions for calling technical support.
• Troubleshooting
• Contacting HP Techincal Support
Troubleshooting
For detailed information about how to remove errors, see the following:
• For errors occurring during XRC operations, please refer to the HP StorageWorks
XP24000/XP20000 Remote Web Console Error Codes.
• For errors pertaining to the XP Remote Web Console, please refer to the HP StorageWorks
XP24000/XP20000 Remote Web Console User's Guide.
Contacting HP Technical Support
If you need to call HP technical support, be sure to provide as much information about the problem
as possible; for example:
• Summarize the circumstances surrounding the error or failure.
• Provide the XP24000/XP20000 Disk Array Remote Web Console configuration information saved
in the floppy diskette(s) by the FD Dump Tool.
• Obtain the exact content of any messages displayed on the XP Remote Web Console PC.
• Provide the severity levels and reference codes of the DKC and DKU on the Status window of the
XP Remote Web Console main window.
For worldwide technical support information, see the HP support website:
http://www.hp.com/support
XP24000/XP20000 for Compatible Extended Remote Copy (XRC) Software User's Guide 41