HP XP P9000 Application Performance Extender Software - Manual (Page 17)

Recommended actions Problem/Scenario
By default, the management station uses port 8080. If port 8080 is in
use, the management station fails to launch.
As a workaround, do the following:
1. Navigate to the
2. Locate and open the server.xml file.
3. Find the first occurrence of port 8080, and modify the values with
the following:
tionTimeout="20000" redirectPort="8443" />
4. Save the server.xml file.
5. Restart the HP StorageWorks APEX Web Server.
The management station user inter-
face fails to launch.
Do the following:
1. Start the services manually.
2. If the services does not start, remove the management station and
install it again.
OR
Install the management station on another system.
The HP StorageWorks P9000 APEX
Management Server service and
HP StorageWorks APEX Web
Server service fails to start.
Verify if the controller service is running and try reassigning the profile. Assigning profiles to an array fails.
Do the following:
• Set the SMTP server details and the sender's email ID in the set-
tings.ini
file
• Verify the email ID provided to receive email notifications.
Email notifications are not dis-
patched.
• Verify if the communication agent is running on all the hosts.
• Refresh host list to view all the hosts connected to the management
station. Hosts are listed as offline.
Ensure that you clear the Disable filter check box on the Alarms screen.
Filtered data is not displayed in the
Alarms screen.
Verify the HBA details in the following communication agent log files
against the details in the support matrix:
• HP-UX and Linux — opt/Hewlett-Packard/apex/com_agent/
tmp/adapterInfo
• Windows — \Hewlett-Packard\apex\
com_agent\log\adapterInfo.txt
For additional details of the problem, including error messages, see the
following communication agent log files:
• HP-UX and Linux — /opt/Hewlett-Packard/apex/com_agent/
log/apexcommagentlog.log
• Windows — \Hewlett-Packard\apex\
com_agent\log\commagentLog.txt
The value in the APEX Supported
column shows “No” for a host.
Remove the management station installation folder. If you are still unable
to reinstall, reboot the system and try installing the management station. Unable to reinstall the management
station.
HP StorageWorks P9000 Application Performance Extender Software User Guide 17