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Diagnostics and minor troubleshooting, Calling support, 8 diagnostics and minor troubleshooting – HP Z1 G2-Workstation User Manual

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8 Diagnostics and minor

troubleshooting

Calling support

At times you might encounter an issue that requires support. Before you call support:

Have the computer readily accessible.

Write down the computer serial numbers, product numbers, model names, and model numbers

and have them in front of you.

Note any applicable error messages.

Note any add-on options.

Note the operating system.

Note any third-party hardware or software.

Note the details of any blinking lights on the front of the computer (tower and desktop

configurations) or on the side of the computer (all-in-one configurations).

Note the applications you were using when you encountered the problem.

NOTE:

When calling in for service or support, you might be asked for the product number (example:

PS988AV) of the computer. If the computer has a product number, it is generally located next to the 10-

or 12-digit serial number of the computer.

NOTE:

The serial number and product number labels can be found on a pull-out card at the side of

the display.

For a listing of all worldwide support phone numbers, go to

http://www.hp.com/support

, select your

region, and then, in the upper-right corner, select Connect with HP in the upper-right corner.

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Chapter 8 Diagnostics and minor troubleshooting