9 support and other resources, Information to collect before contacting hp, How to contact hp – HP OneView for Microsoft System Center User Manual
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9 Support and other resources
Information to collect before contacting HP
Be sure to have the following information available before you contact HP:
•
Software product name
•
Hardware product model number
•
Operating system type and version
•
Applicable error message
•
Third-party hardware or software
•
Technical support registration number (if applicable)
If you purchased HP Insight Control for Microsoft System Center as part of an HP Insight Control
license, you are entitled to 24 x 7 HP Software Technical Support and Update Service. See the
information below on how to register and use this service.
If you did not purchase licenses for HP Insight Control, then you may receive technical assistance
via email at
or from the HP Service Support Center forum
at
How to contact HP
Use the following methods to contact HP technical support:
•
See the Contact HP worldwide website:
•
Use the Contact hp link on the HP Support Center website:
•
In the United States, call +1 800 334 5144 to contact HP by telephone. This service is available
24 hours a day, 7 days a week. For continuous quality improvement, conversations might be
recorded or monitored.
Registering for software technical support and update service
Insight Management includes one year of 24 x 7 HP Software Technical Support and Update
Service. This service provides access to HP technical resources for assistance in resolving software
implementation or operations problems.
The service also provides access to software updates and reference manuals in electronic form as
they are made available from HP. Customers who purchase an electronic license are eligible for
electronic updates.
With this service, Insight Management customers benefit from expedited problem resolution as
well as proactive notification and delivery of software updates. For more information about this
service, see the HP Insight Management Software Services website:
Registration for this service takes place following online redemption of the license certificate.
How to use your software technical support and update service
As HP releases updates to software, the latest versions of the software and documentation are
made available to you. The Software Updates and Licensing portal gives you access to software,
documentation, and license updates for products on your HP software support agreement.
You can access this portal from the HP Support Center:
Information to collect before contacting HP
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