Wrong ink cartridge(s) installed – HP Photosmart D7460 Printer User Manual
Page 168
Solution: Load unused plain white letter or A4 paper in the input tray. Then follow
the prompts on the display or computer screen to continue.
Wrong ink cartridge(s) installed
Cause: The wrong ink cartridge(s) are installed.
Solution: The first time you set up and use the HP Photosmart, make sure to install
the ink cartridges that were shipped with your device. The ink in these ink cartridges
is specially formulated to mix with the ink in the print head assembly.
To resolve this error, replace the affected ink cartridge(s) with the ink cartridges that
were shipped with the HP Photosmart.
For more information, see:
“Replace the ink cartridges” on page 102
Ink cartridge is missing, incorrectly installed, or not intended for your device
Cause: One or more ink cartridges are missing.
Solution: Remove and reinsert the ink cartridges and verify that they are fully
inserted and locked in place.
Cause: One or more of the ink cartridges are not installed or are installed
incorrectly.
Solution: Remove and reinsert the ink cartridges and verify that they are fully
inserted and locked in place. If the problem persists, clean the copper-colored
contacts of the ink cartridges.
For more information, see:
•
“Replace the ink cartridges” on page 102
•
“Clean the ink cartridge contacts” on page 107
Cause: The ink cartridge is defective or not intended for use in this device.
Solution: Replace the indicated ink cartridge(s) immediately so that you can
resume printing. If there are no ink cartridges missing from the HP Photosmart, the
ink cartridge contacts might need to be cleaned.
If there are no ink cartridges missing from the HP Photosmart, and you still receive
this message after cleaning the ink cartridge contacts, you might have a damaged
ink cartridge. Contact HP support. Go to:
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
For more information, see:
“Replace the ink cartridges” on page 102
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