HP Photosmart D7460 Printer - Manual (Page 151)

Error message: Cannot find the file or item. Make sure the path and file name are
correct.
Cause: The Common Internet File System (CIFS) server in the HP Photosmart is
not operational.
The CIFS server is included in all network-connected HP Photosmart devices. It
provides network drive letter access to the memory card or storage device in the
HP Photosmart. This lets you read/write files on the network from the memory card
or storage device in the HP Photosmart. The CIFS server appears on your computer
as a network drive. In addition to reading/writing files from your memory card or
storage device, you can also create folders and store other information.
Solution: Retry your task at a later time.
Errors
This section contains the following categories of messages on your device:
• Device messages
• File messages
• General user messages
• Paper messages
• Power and connection messages
• Ink cartridge messages
Device messages
The following is a list of device-related error messages:
• Firmware revision mismatch
• Mechanism error
• Photo tray problem
• Photo tray cannot engage
• Photo tray cannot disengage
Firmware revision mismatch
Cause: The revision number of the HP Photosmart firmware does not match the
revision number of the software.
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support . If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Mechanism error
Cause: The HP Photosmart has a paper jam.
Chapter 12
150 Troubleshooting
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