HP StorageWorks Data Replication Manager Software User Manual
Page 137
Table 1 Common issues (continued)
Solution
Possible Cause
Symptom
The device addition fails.
•
Add the device with a valid IP address.
•
The IP address is invalid.
•
•
The specified IP address is
not reachable, either due to
Check network connectivity and ensure the
device is running.
network problems or the HP
StoreOnce device is down.
•
Add a valid HP StoreOnce device.
•
Check the history log to find which device
failed to add, ensure device connectivity,
and then add the device again.
•
The specified IP address is
not for an HP StoreOnce
device.
•
Devices could not be added.
Network issue exist, or the HP
StoreOnce device is not
running.
The device status is unknown for long
durations.
•
Check network connectivity to ensure the
device is running.
•
Ensure that the device status is not
Unknown
.
Update the device IP address in Enterprise
Manager with the Update Device feature in the
Navigation tree under Device.
The device IP address has
changed (by logging into the HP
StoreOnce application), but the
device is already added with
previous IP address into
Enterprise Manager.
Enterprise Manager supports DHCP-enabled
HP StoreOnce devices only, if the devices are
HP StoreOnce device is
DHCP-enabled, and receives a
new IP address during reboots.
under DNS. If an HP StoreOnce device is in
DHCP, but not in DNS, and if a new IP address
is assigned by DHCP, remove this device from
Enterprise Manager, and add it again.
Unable to connect to Enterprise
Manager.
•
Ensure that there is network connectivity on
the client machine.
•
The client system is not able
to communicate with
Enterprise Manager.
•
Ensure that the StoreOnce Enterprise
Manager is running on the server system.
•
Enterprise Manager is not
running.
•
Enable TCP port 3096 (or the port on which
the application is configured to run) on the
firewall.
•
The firewall is enabled on the
system on which Enterprise
Manager is installed.
Validate the checksum of the downloaded
install package to verify that the file is not
The installation file is corrupt.
The installation fails with the error,
Error reading setup initialization file.
corrupt. If it is corrupt, download the package
again.
There is a system issue.
A fatal error occurs upon logging in.
1.
Click Save Error Log.
The Select location for download by
[filename] screen appears.
2.
Navigate to the location to save the error
log, and ensure that it is named
appropriately, and then click Save.
3.
Users should contact the system
administrator. Administrators should contact
HP Technical Support. See
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