HP rp5700 Point of Sale System - Manual (Page 28)

Online Technical Support
For the online access to technical support information, self-solve tools, online assistance, community
forums or IT experts, broad multivendor knowledge base, monitoring and diagnostic tools, go to
http://www.hp.com/support .
Preparing to Call Technical Support
HP provides hardware break/fix support for this product.
If you can not solve a problem using the troubleshooting tips in this section, you may need to call
technical support. Contact your regional HP authorized service provider for HP Point of Sale System
products. Refer to the HP Technical Support Phone Numbers on the HP Point of Sale System
Software and Documentation CD. Have the following information available when you call:
● Serial number of the HP accessory located on the label underneath the product
● Purchase date on invoice
● Spares part number located on the label underneath the product
● Condition under which the problem occurred
● Error messages received
● Hardware configuration
● Hardware and software you are using
Ordering Paper Rolls
To order paper rolls, contact your converter of choice. Refer to Qualified Paper Grades on page 25
for contact information.
22 Appendix A Troubleshooting ENWW