Solving common problems – HP rp5700 Point of Sale System User Manual
Page 25
Solving Common Problems
The following table lists possible problems, the possible cause of each problem, and the
recommended solutions.
Problem
Possible Cause
Solution
Green LED, quick continuous flashing.
Paper is out.
Load a new paper roll. Refer to
.
Receipt cover open.
Close the cover.
Knife unable to home.
Stop using the printer. Check the knife
to see if it needs to be replaced.
Contact your regional HP authorized
service provider for HP Point of Sale
System products.
Green LED, slow steady flashing.
Paper is low (if paper low senor is
installed).
Load a new paper roll. Refer to
.
Continuos printing of graphics has
overheated the printhead.
Reduce the demand on the printer.
Other problems may be indicated.
Stop using the printer. Contact your
regional HP authorized service provider
for HP Point of Sale System products.
Continuous flashing of LED
DIP switch is in ON position, indicating
flash download mode.
Put the DIP switch in the OFF position
for normal operation.
Printer beeps (two-tone - low frequency,
high frequency).
Printer has been turned on and is ready
to operate.
No action required.
Printer beeps and flashes green LED in
various combinations.
Indicates serious conditions.
Stop using the printer. Contact your
regional HP authorized service provider
for HP Point of Sale System products.
Colored stripe is on the receipt.
Paper is low.
Change the paper roll.
Double beep, double LED flash.
SRAM test failure.
Run the startup diagnostics again. If
this does not work, contact your
regional HP authorized service provider
for HP Point of Sale System products.
Triple beep, triple LED flash.
EEPROM test failure.
Run the startup diagnostics again. If
this does not work, contact your
regional HP authorized service provider
for HP Point of Sale System products.
Two-tone beep (high frequency, low
frequency.
Main program CRC test failure.
Run the startup diagnostics again. If
this does not work, contact your
regional HP authorized service provider
for HP Point of Sale System products.
Receipt does not come out all the way.
Paper is jammed.
Open the receipt cover, inspect the
knife, and clear the jammed paper.
Printer starts to print, but stops while
the receipt is being printed.
Paper is jammed.
Open the receipt cover, inspect the
knife, and clear the jammed paper.
ENWW
Solving Common Problems
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