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HP Virtual Connect 4Gb Fibre Channel Module for c-Class BladeSystem User Manual

Page 19

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Troubleshooting 19

Error message

Resolution

Unable to get enclosure VC mode information

Log into VC Manager GUI and resolve any errors with VC

Manager. Reset the OA to factory defaults, and then log

into the VC Manager GUI.

Initialization process failed. Firmware update
cannot continue.

Check update requirements, and then try the update again.

File extraction failed

Verify that the Virtual Connect firmware package is correct,

or download it again from the HP website

(

http://www.hp.com

).

Firmware update failed on module

See the fwupdate####.log file.

Unable to transfer file to module

Verify connectivity between the client and the enclosure.

Unable to configure module for update

Verify connectivity between the client and the enclosure.

Another firmware update is currently in progress Wait until the current update is complete before attempting

to update the firmware.

The specified activation ordering method is not
valid

Verify that the activation order method (-oe or -of) is

correct.

Signature Validation failed

The firmware package file is corrupt. Download the

firmware package from a trusted source or directly from the
HP website (

http://www.hp.com

).

Before contacting HP technical support, be sure to have the Virtual Connect Support Utility log file
(fwupdate####.log) available.