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Avaya NN44400-120 User Manual

Page 47

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NN44400-120 Offsite Agent User Guide

26 November 2010

47

Troubleshooting Agent Desktop on Offsite Agent

Procedure steps

Step

Action

1

Hang up your telephone. The Offsite Agent application will immediately ring your
telephone again.

2

Answer your telephone and hang up.

3

Repeat the previous step four more times within a fifteen-second period to fully
disconnect from Offsite Agent.

4

Exit the Agent Desktop application, and restart it.

5

If you cannot connect to your Agent Desktop server, contact your contact center
Administrator for guidance.

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