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Troubleshooting, Bosch® support, Before calling service – Bosch HMC80251UC User Manual

Page 29: Data plate, Ting, Before calling service data plate, Bosch, Support

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29

Troubleshooting

If you encounter a problem, it often will merely be

something minor. Before you call customer service,

consider the suggestions and instructions below:

Bosch

®

Support

Before Calling Service

See the Use and Care Manual for troubleshooting

information. Refer to the Warranty in the Use and Care

Manual.
To reach a service representative, see the contact

information at the front of the manual. Please be

prepared with the information printed on your product

data plate when calling.

Data Plate

The data plate shows the model and serial number. Refer

to the data plate on the appliance when requesting

service.
The data plate can be found on the inside of the

appliance door.

Problem

Suggestion

Neither the microwave’s display

nor oven operates.

Properly insert the plug into a grounded power outlet.

Reset the household circuit breaker or replace any blown fuses.

The oven display works, but the

oven will not operate.

Make sure the oven door is closed securely and completely.

Check to see if packing material or other materials are stuck to the door seal.

Check for damage to the oven door.

Press the Clear/Off key twice and attempt to re–enter cooking instructions.

The power goes off before the

cook time has elapsed.

Reset the clock and any cooking instructions.

Reset the household circuit breaker or replace any blown fuses.

Press the Clear/Off key twice and attempt to re–enter cooking instructions.

The microwave power level

switches from power level

‚‹

to power level

.

If the oven is set to cook for more than 30 minutes at 100% power level, it will

automatically reduce the power to a 80% power level after 30 minutes to avoid

overcooking.

You see sparks or arcing.

Remove any metallic utensils, cookware or metal ties from the oven cavity. If using

aluminum foil, use only narrow strips and allow at least one inch between the foil

and the interior oven walls.

The turntable makes noises or

sticks.

Clean the underside of the metal tray turntable, and the oven cavity bottom.

Make sure the metal tray turntable is positioned correctly.

Using your microwave causes

TV or radio interference.

This is similar to the interference caused by other small appliances, such as hair

dryers. Move your microwave further away from other appliances, like your TV or

radio.

Error codes

Note any error codes that may appear on the dispay. They may be helpful for the

service technician.

E-01

Thermistor error (open)

E-04

Thermistor error (short)

E-08

Humidity sensor error

E-11

Key pressed for more than 10 seconds or condensation on keypad

E-17

Pre-heat too long

This manual is related to the following products: