Brother MFC-9330CDW - Manual (Page 135)

Troubleshooting
121
B
Paper is jammed underneath
the paper tray
B
If the Touchscreen shows Jam 2-sided ,
follow these steps:
a
Leave the machine turned on for
10 minutes for the internal fan to cool
the extremely hot parts inside the
machine.
b
Pull the paper tray completely out of the
machine.
c
Make sure the jammed paper does not
remain inside the machine.
d
If paper is not caught inside the
machine, check underneath the paper
tray.
e
If the paper is not caught in the paper
tray, open the back cover.