22 - 2 troubleshooting and routine maintenance – Brother MFC-8820DN User Manual
Page 354

22 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Check Scan 
Lock
The scanner lock is locked.
Release the scanner lock lever, and 
then press Stop/Exit.
Comm. Error
Poor phone line quality caused 
communication error. 
Try the call again. If problem 
continues, call Telephone Company 
to check your phone line.
Connection 
Fail
You tried to poll a fax machine that is not in 
Polled Waiting mode.
Verify the other party’s polling setup.
Cooling Down
Wait For A 
While
The temperature of the drum unit or toner 
cartridge is too hot. The MFC will pause its 
current print job and go in
to cooling down mode. During the cooling 
down mode, you will hear the cooling fan 
running while the display on the MFC shows 
Cooling
Down, and
Wait For A While
.
You must wait 20 minutes for it to 
cool.
Cover Open
PLS Close 
Cover
The front cover was not completely closed.
Close the front cover for the drum 
unit.
Disconnected
The other party or other party’s fax machine 
terminated the call.
Try to transmit or receive again.
DX Lever 
Error
The paper adjustment lever for duplex 
printing is not correctly set for the paper size.
Set the duplex lever to the correct 
position. (See To use Automatic 
Duplexing for fax, copy and print 
operations (For MFC-8820D and 
MFC-8820DN) on page 2-10.)
Face Up Open
The face-up output tray is open.
Please close the face-up output tray.
Fuser Open
The fuser cover is open.
Please close the jam clear cover. 
(See Paper jams on page 22-6.)
Machine Error 
XX
MFC has a mechanical problem.
Call Brother Customer Service and 
tell them the Machine Error number.
In USA:
1-800-284-4329
In Canada:
1-877-BROTHER
ERROR MESSAGES
ERROR 
MESSAGE
CAUSE
ACTION
