Troubleshooting – Brother QL-570VM User Manual
Page 111
111
Troubleshooting
9
"---" appears as the host name in a
list.
The specified host information has been deleted.
-
The [Delete] button cannot be
clicked.
Information for a visitor who is signed in cannot be deleted. Sign
out the visitor, and then delete their information.
The [Overwrite] button is not
available.
Has the reservation function been turned off by the administrator?
Have multiple visitors been selected in the list?
Information can be saved for only one visitor at a time.
Visitor information cannot be changed for visitors who have
signed in or for whom a reservation has been made and whose
badge has been printed. Make a new reservation with the new
visitor information or sign in the visitor with the new information,
and then delete the record and badge for the old visitor
information.
A visitor cannot enter visitor
information in Self Check-in mode.
Confirm [Options] button - [Reception] tab - "Setting for Visitor
Information Fields" of the Administrator mode. Visitors will not be
able to view or enter information for any categories where
"Unnecessary" is selected. To add the category to the Visitor
Information Fields, change the settings to "Necessary",
"Required" or "Optional" to allow visitors to enter information.
Task manager can be started
when using Self Check-in mode.
The User must be logged on to their computer with Administrator
privileges in order to execute this function. For Windows Vista
®
,
right click the VM-100 icon and select "Run as administrator".
-
To use the VM-100 software on
multiple computers within the
same business location.
Install the software on each personal computer and set the new
database file location (page 39). It is possible to merge visitor
logs by using export function.
-
The VM-100 software cannnot be
started for initial use.
The User must be logged on to their computer with Administrator
privileges in order to execute this function. For Windows Vista
®
,
right click the VM-100 icon and select "Run as administrator".
The VM-100 software cannot be
started.
The VM-100 software is already in use by another user. Access
is not possible.
-
The administrator password has
been forgotten and you cannot log
in to the VM-100 software.
Delete the VM100DB.vmb file from the database folder (by
default, it is stored in C:\Documents and Settings\All Users\
Application Data\Brother\VM-100. For Windows Vista
®
/
Windows
®
7, C:\ProgramData\Brother\VM-100).
This will delete all your entered data and login details.
Restart the VM-100 software, and the program will prompt you to
reconfigure the database path and administrator login details.
-
Problem
Possible cause
Page reference