Milestone XProtect Smart Client 2013 - Manual (Page 22)

Milestone XProtect ® Smart Client
2014
User's Manual
www.milestonesys.com 22 First time use
Failed to connect. Maximum number of clients are already connected.
Issue: The maximum number of clients allowed to connect to the surveillance system server
simultaneously has been reached.
What to do: Wait for a while before connecting again. If access to the surveillance system is urgent,
contact your surveillance system administrator, who may be able to extend the number of
simultaneously connected clients.
New Client available. Upgrade is recommended/required. The new version can be
downloaded from.
Issue: A new version of the XProtect Smart Client is available. This message is typically accompanied
by information about whether an update is recommended or whether it is a requirement (for example
because important new features will not work in your current XProtect Smart Client version). The
message will typically also contain information about where to download the new version from.
What to do: Follow the advice given in the message. Consult your surveillance system administrator if
in doubt.
Application is not able to start, because two (or more) cameras are using the same
name or ID...
This error message only appears in a very rare scenario, where a backed-up configuration from one
surveillance system is mistakenly used without any modification on another surveillance system. This
can cause different cameras to "fight" over the same identity, and that can in turn block your XProtect
Smart Client's access to the surveillance system. If you see such a message, you cannot correct the
problem. Instead, contact your surveillance system administrator, who will be able to handle the issue.
Some messages will appear in an orange ribbon above your views:
You no longer have permission to do this
Occurs if your time-dependent user rights no longer allow you to do something that you have
previously been able to do. This is because
—when connected to certain types of surveillance system
(see "Surveillance system differences" on page 42) —your user rights may vary depending on time of
day, day of week, etc. Therefore, you may well be able to perform the action again at a later stage.
Due to surveillance system settings, your XProtect Smart Client session will expire
within the next [...]
Occurs if your current XProtect Smart Client session is about to end. When connected to certain types
of surveillance system (see "Surveillance system differences" on page 42), your rights to use the
XProtect Smart Client may depend on time of day, day of week, etc.
When that is the case, you will typically see this message a number of minutes or seconds before your
session will be closed; the exact number of minutes/seconds is defined on the surveillance system
server.
No user activity detected recently, your XProtect Smart Client session will expire
within the next [...]
Occurs if you have not used your XProtect Smart Client for a while (the exact time is defined on the
surveillance system server), in which case your XProtect Smart Client session will be closed for
security reasons.