Milestone XProtect Smart Client 2013 - Manual (Page 140)

Milestone XProtect ® Smart Client
2014
User's Manual
www.milestonesys.com 140 Investigating incidents
Expiry date
Filter your evidence locks based on when they expire. Available
options are today, tomorrow, next 7 days, all and custom interval. If
you select custom interval, you select the start and end date in a
calendar.
Users Filter for evidence locks created by all users or just by you.
Cameras
Filter for evidence locks with data from any camera or select one or
more cameras that must be included in the evidence locks.
Evidence lock status messages
Message Description and result Scenarios and solution
Succeeded
All went well.
Result:
The evidence lock is
created/updated/deleted.
Only partially
successful
If the creation, update or deletion of an
evidence lock was not entirely
successful, an only partially successful
message is shown and the progress
bar is yellow. Click Details to see what
went wrong.
Result:
The evidence lock is
created/updated/deleted but without
including some of the selected
cameras and/or their related devices.
Scenarios:
 Some of the recording servers with
devices included in the evidence lock
are offline.
 Your system administrator has changed
your evidence lock user rights after you
logged into XProtect Smart Client.
Solution:
Depending on scenario. Try again later or
contact your system administrator.
Failed
If the creation, update or deletion of an
evidence lock is not successful, a
failed message is shown and the
progress bar is red. Click Details to
see what went wrong.
Result:
The evidence lock is not
created/updated/deleted.
Scenarios:
 All the recording servers with devices
included in the evidence lock are offline.
 The management server is offline.
 Only for update and deletion: You do
not have user rights to one or more
devices in the evidence lock.
Solution:
Depending on scenario. Try again later or
contact your system administrator.