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Syslog – Avaya 4600 User Manual

Page 29

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Issue 2 July 2006

29

Table 4

describes the list of all error messages that pertain to the VPN tunnel setup failures that

the VPNremote Phone might display.

Note:

Note:

All error messages will provide the option to display more information or edit the
configuration.

Syslog

Adding the IP address of the SYSLOG server will enable Sysloging of VPN module. This
SYSLOG server is meant to catch log messages while tunnel setup is in progress hence the
syslog server must be accessible without the tunnel.

Table 4: Authentication Errors

Error Message

Possible Cause

Authentication failure, User
Blocked

User is blocked for “x” minutes
from “x” number of incorrect
logins.

Invalid password OR user name

Incorrect user name or password
entered.

Phone brand rejected by SG

Incorrect phone brand configured
on gateway.

VPN Topology not supported

Multiple central site devices
configured which is not a
supported configuration.

Empty Gate Keeper

No call server addresses
configured.