Teledyne LeCroy ZS4000 - Manual (Page 19)

Operator’s Manual
923360-00 Rev A 13
Care and Maintenance
Cleaning
The exterior of the probe and cable should be cleaned using a soft cloth
moistened with water. Abrasive agents, strong detergents, or other solvents may
damage the probe. Always ensure that input leads are free of debris.
CAUTION. The probe case is not sealed and should never be immersed in
any fluid.
Calibration Interval
The recommended calibration interval is one year from the time the probe is put
into service.
Service Strategy
The ZS4000 probes utilize fine pitch surface mount devices. It is therefore
impractical to attempt to repair in the field. Defective probes must be returned
to a Teledyne LeCroy service facility for diagnosis and exchange. Defective probes
under warranty are repaired or replaced. A probe that is not under warranty can
be exchanged for a factory refurbished probe for a modest fee. You must return
the defective probe in order to receive credit for the probe core.
Returning a Probe for Service
Contact your local Teledyne LeCroy office to return a probe for service or repair;
your representative will give you a Return Material Authorization (RMA) number
and tell you where to return the product.
All returned products should be identified by the RMA, and both model and serial
number. Provide your name and contact number, and a description of the defect
or failure (if possible).
NOTE: It is important that the RMA be clearly shown on the outside of the
shipping package for prompt redirection to the appropriate department.
Return shipment should be prepaid. Teledyne LeCroy cannot accept COD or
Collect Return shipments. We recommend air-freighting.
Follow these steps for a smooth product return.