Teledyne LeCroy PXD Series - Manual (Page 6)

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ISSUED: March 2003 901217-01
PXD Series Digitizer
OBTAIN ASSISTANCE
Help with installation, calibration, and the use of your PXD Series Digitizer scope in a range of
applications is also available from your customer service center.
Transportation charges to the factory are the responsibility of the customer, while products under
warranty will be returned with transport prepaid by LeCroy. Outside the warranty period, provide a
purchase order number prior to repair or replacement. The customer is responsible for parts and
labor related to repair work, and return shipping charges.
Prepay return shipments. LeCroy cannot accept COD (Cash On Delivery) or Collect Return ship-
ments. We recommend using air freight.
STAY UP-TO-DATE
To maintain the PXD Series Digitizer’s performance within specifications, LeCroy recommends
calibration at least once a year. LeCroy offers state-of-the-art technology by continually refining
and improving the instrument’s capabilities and operation. We frequently update both firmware and
software during service, provided free of charge during warranty.
RETURN A PRODUCT FOR SERVICE OR REPAIR
Identify returned LeCroy product(s) by model and serial numbers.
Describe the defect or failure, and provide name and contact
number.
For factory returns, use a Return Authorization Number (RAN),
obtainable from customer service. Clearly mark this number on the
outside of the shipping package to ensure rapid forwarding within
LeCroy.
Return those products requiring only maintenance to the nearest
customer service center. Defective or damaged products should be
returned directly to our factory. Contact our customer service for the
return address.
NOTE: Use the original
shipping carton when
returning Digitizer for
repair or replacement. If
this is not possible, the
carton used should be
rigid. The Digitizer
should be packed so that
it is surrounded by a
minimum of four inches
(10 cm) of shock absor-
bent material.