Kasco Marine Robust-Aire - Manual (Page 11)

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unit and a daytime phone number and/or e-mail ad-
dress for correspondence regarding the warranty
claim.
Any expedited shipping method for the return of the
unit is at the customer’s expense. Kasco Marine will
return units repaired under warranty at our expense via
ground freight within the continental United States.
Other Repairs:
Most failed equipment can be repaired at substantially
lower costs than replacement with new. Please ship
according to the instructions in the previous section.
Again, it is best to call ahead for updated information
and/or Repair Form.
Kasco Marine does estimates on repairs at the request
of the customer. The request for estimate should be
included in the letter that accompanies the returned
unit and must include a daytime phone number and/or
e-mail address. Estimate options are as follows:
We will contact the customer with a total after the unit
has been evaluated, but before the work is performed.
We will repair the unit only if repair costs are under a
stated dollar amount. Example: “Please repair if total
is under $150.00 before shipping charges.”
All estimates that are rejected for repair will be de-
stroyed unless otherwise directed by the customer. If
the customer would like the unit returned, the unit will
be restored as closely as possible to the condition in
which it was received and shipped at the customer’s
expense for shipping and handling charges.
Billing:
All non-warranty repairs will be returned to the cus-
tomer and billed C.O.D. unless otherwise directed.
Kasco Marine also accepts Visa and MasterCard credit
card payments. Kasco Marine will call for credit card
information upon completion of the repair at the cus-
tomer’s request.
All other warranty and repair inquiries should be di-
rected to Kasco Marine, Inc. at 715-262-4488 or
[email protected]