E-Mon E20-6003200J-D-KIT - Manual (Page 37)

CLASS 2000 METER
37 62-0389-05
10.0 TROUBLESHOOTING GUIDE
The Class 2000 kWh/Demand meter is calibrated and tested at the factory before
being packaged and shipped. If installed properly and in accordance with these
installation instructions, your Class 2000 meter should provide years of trouble free
service. If the meter should not function, the following guide will assist in
troubleshooting the installation.
NOTE: If you still need assistance after performing the above troubleshooting
procedures, do not remove the unit. Before removing the unit, contact
E-Mon’s technical support department at (800) 334-3666, our support
experts will assist you in detailed troubleshooting of the meter installa-
tion and assist you in getting the unit operating correctly
Problem Procedure to follow
1. Display window is blank. Check wiring to voltage terminals.
Check circuit breakers or fuses.
Verify that the power is turned on.
Test source for correct voltage.
2. Display shows incomplete figures or
numbers other than zeros when power is
turned on.
Press RESET button located on door
inside meter enclosure (5 sec.)
3. Display reading all zeros (00000000) Determine if load is sufficient to update
the display.
Check RESET button to ensure there are
no wires or other objects pressing against
it when the door is closed.
Check the current sensors for installation
and polarity.
Be sure the current and voltage inputs
have the proper phase relationship.
Check wiring to voltage terminals.
Check circuit breaker or fuses.
Test source for correct voltage.
4. Display reads only a fraction of
consumption
Check the supply voltage to be sure that it
is on continuously 24 hrs/day.
Check the current sensors for installation
and polarity.
Check sensor wiring to the terminal strip
in meter (color coding B & W.)