DoorKing Remote Account Manager - Manual (Page 76)

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6.2.5 Computer / System Information
If you need to contact your installing dealer or DoorKing for assistance with the DoorKing Remote Account
Manager software, you must have all of the following information available so that we can assist you.
Your Computer (Make / Model)_______________________________
Your Modem (Make / Model) ________________________________ Comm Port ______________________
Entry System (1833, 1834, 1835, 1837, 1838) ___________________
7-Digit Circuit Board Number (ex: 1833-010) ____________________ Serial No. / Rev ___________________
Master Code _____________________________________________ Memory Size _____________________
Directory Code Digits (1-2-3-4) _______________________________ Model Number____________________
System Phone No. & Area Code _____________________________ Talk Time________________________
Modem or RS232 Communication ____________________________ Multiple Systems (Yes / No) _________
Dial (number) before dialing resident phone_____________________ Anti-Pass Back Enabled (Yes / No) ___
Relay 0 Tone Numbers
(Momentary / Hold / Release / Hold 1 Hr.) ______________________
Relay 0 Options
(Postal Activate / Rotary 9 Activate) ___________________________ Entry Code Range_________________
Relay 1 Tone Numbers
(Momentary / Hold / Release / Hold 1 Hr.) ______________________
Relay 1 Options
(Postal Activate / Rotary 9 Activate) ___________________________ Entry Code Range_________________
Relay 2 Tone Numbers
(Momentary / Hold / Release / Hold 1 Hr.) ______________________
Relay 2 Options
(Postal Activate / Rotary 9 Activate) ___________________________ Entry Code Range_________________
Transactions Enabled (Yes / No) _____________________________
Interface with 1816 System (Yes / No) _________________________
Dial Type (Tone / Rotary) ___________________________________
Tracker Expansion Boards Used (Yes / No) _____________________ How Many? ______________________
Elevator Control Boards Used (Yes / No) _______________________ How Many? ______________________