Controlled Products Systems Group CSW24V - Manual (Page 40)

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TROUBLESHOOTING CHART
TROUBLESHOOTING
FAULT POSSIBLE CAUSES CORRECTIONS
Operator does not
run and diagnostic
LED not on.
a) No power to control board
b) Open fuse
c) If on battery power only, low or dead batteries
d) Defective control board a) Check AC and battery power
b) Check fuses
c) Charge batteries by AC or solar power or replace batteries
d) Replace defective control board
Control board
powers up, but
motor does not run.
a) Check DIAGNOSTIC LEDs
b) Reset button is stuck
c) Stop button active
d) If on battery power only, low or dead batteries
e) Open or Close input active
f) Entrapment Protection Device active
g) Vehicle loop detector or probe active
h) Defective control board a) Use Diagnostic code to identify issue
b) Check Reset button
c) Check Stop button is not “stuck on”
d) Charges batteries by AC or solar power or replace batteries
e) Check all Open and Close inputs for a “stuck on” input
f) Check all Entrapment Protection Device inputs for a “stuck on” sensor
g) Check all vehicle detector inputs for a “stuck on” detector
h) Replace defective control board
Relay clicks with
command, but motor
does not turn on.
a) Arm jammed or not connected
b) Defective motor or motor wires
c) Defective control board a) Disconnect the arm from the operator and ensure arm moves freely
b)
Inspect motor and motor wires for open wire, shorted wires, damage, etc. Else, replace
motor.
c) Replace defective control board.
Arm moves, but
cannot set correct
limits.
a) Arm does not extend or retract enough during
travel
b) Arm is interfering with mounting bracket
c) Gate is too difficult to move
a) Disconnect the arm from the operator and ensure arm moves freely
b)
Examine the hinge point where the arm mounts to the gate post. Make sure that the arm
housing does not hit or interfere with the gate post or mounting bracket. Correct as
necessary.
c) Disconnect arm from gate and move gate manually. Gate must move easily and freely
through its entire range, limit-to-limit. Repair gate as needed.
Gate does not fully
open or fully close
when setting limits.
a) Arm does not extend or retract enough during
travel
b) Arm is interfering with mounting bracket
c) Gate is too difficult to move
a) Disconnect the arm from the operator and ensure arm moves freely
b)
Examine the hinge point where the arm mounts to the gate post. Make sure that the arm
housing does not hit or interfere with the gate post or mounting bracket. Correct as
necessary.
c) Disconnect arm from gate and move gate manually. Gate must move easily and freely
through its entire range, limit-to-limit. Repair gate as needed.
Operator does not
respond to a wired
control/command
(example: Open,
Close, SBC, etc.)
a) Check DIAGNOSTIC LEDs
b) Check Open and Close command input LEDs
c) Stop button is active
d) Reset button is stuck
e) If on battery power only, low or dead batteries
f) Entrapment Protection Device active
g) Vehicle loop detector or vehicle probe active
h) Defective control board a) Use Diagnostic code to identify issue
b) Check all Open and Close inputs for a “stuck on” input
c) Check Stop button is not “stuck on”
d) Check Reset button
e) Charges batteries by AC or solar power or replace batteries
f) Check all Entrapment Protection Device inputs for a “stuck on” sensor
g) Check all vehicle detector inputs for a “stuck on” detector
h) Replace defective control board
Operator does not
respond to a
wireless control or
transmitter
a) Check DIAGNOSTIC LEDs
b)
Check XMITTER LED when wireless control is
active
c) Stop button is active
d) Reset button is stuck
e) Poor radio reception
f) Defective control board
a) Use Diagnostic code to identify issue
b)
Activate wireless control and check XMITTER LED is on. Re-learn wireless control/
transmitter to control board. Replace wireless control as needed.
c) Check Stop button is not “stuck on”
d) Check Reset button
e)
Check if similar wired control operates correctly. Check if wireless controls works properly
when within a few feet of operator. Check operator’s antenna and antenna wire. Check
other wireless controls or devices.
f) Replace defective control board