CTI Products TurboVUi Dispatch Client Software - Manual (Page 19)

TurboVUi Dispatch User Guide
19

Verify that the Control Station radio is physically connected to the IP Gateway using the supplied cable.

Verify that a programming cable is NOT connected to the front mic connector of the Control Station radio.
If a programming cable is connected to the front mic connector, remove it, and then reboot the radio.
Gateway Status is “ Not Connected
” and Radio Version is “
Radio not connected
”

Verify that power is connected to the IP Gateway.

Verify that the blue Power light on the front of the IP Gateway is illuminated.

Verify that the IP Gateway is accessible to the TurboVUi software by using the Ping function from a
Windows command prompt.

Look into the left-side vent holes of the IP Gateway and observe the red LED:
1. A non-blinking LED indicates that the IP Gateway has completed its rebooting sequence and is
running normally.
2. A blinking LED indicates that the IP Gateway is rebooting. Rebooting should be completed within 2
minutes. If rebooting is not completed within 2 minutes, return unit to CTI Products for repair.
What if All Radio Controllers are Grayed-out?
Example Screenshot
Significance
When all Radio Controllers are darkened as indicated above, it could mean any of the following:

Power has been removed from all IP Gateways.

The network connection between the PC and the IP Gateways has been lost.

A USB Hardware Key is not installed in the PC.

A Software License that matches the USB Hardware Key is not installed.
Corrective Actions
Power has been removed from IP Gateways

Verify that the IP Gateways have power and are powered on.
Network Connection has been Lost

Verify that the IP Gateways are accessible to the TurboVUi software by using the Ping function from a
Windows command prompt.
All Radio Controllers
are grayed-out and
not connected