CTI Products TurboVUi Dispatch Client Software - Manual (Page 18)

TurboVUi Dispatch User Guide
18
W HAT I F . . .
What if One Radio Controller is Grayed-out?
Example Screenshot
Significance
When one Radio Controller is darkened as indicated above, it could mean any of the following:

The network connection between the PC and the IP Gateway has been lost, indicated by “Can’t connect to
Gateway”.

The IP Gateway is either turned off or is in the process of rebooting.

The Control Station radio is either disconnected from the IP Gateway, is turned off, or is in the process of
rebooting, indicated by “Radio Disconnected”.
Details
Further detail about the connection to an IP Gateway is available by using the information in the Manage Devices
window as follows:
1. From the Options menu, choose Manage Devices .
2. In the Manage Devices window shown below, the Gateway Status will be indicated either as
Connected or Not Connected . In addition, the Ratio Status will be indicated as either
“Connected” when its version is displayed, or Radio not connected .
Corrective Actions
Gateway Status is “ Connected
” and Radio Version is “
Radio not connected
”

Verify that the Control Station radio is powered on.
One Radio Controller
is grayed-out and
not connected