If you are still experiencing problems after checking the list of solutions in the
Troubleshooting section then we provide a number of other solutions:

•

Adder Technology website – www.adder.com

Check the Support section of our website for the latest solutions and driver

files.

•

Email – [email protected]

•

Fax

in the UK:

0 00

in the US:

•

Phone

in the UK:

0 00

in the US:

Troubleshooting

Remote network users are unable to contact the iPEPS

• Check that the correct address is being used by the remote users.
• Check the

network settings

. Check that the users network address has not

been excluded in the

IP access control section

• If the iPEPS is situated behind a firewall, check that the relevant ports are

being allowed

through the firewall

and are being correctly routed.

• Check the

end panel indicators

, the LNK indicator should be on. If the

network link is a 100Mbps connection, the 100 indicator should also be on.

The remote cursor is not correctly responding to my mouse movements

•

Recalibrate the mouse

. When doing so, ensure that the host system does

not have mouse cursor trails enabled and that the top left corner of the
screen is clear of application windows.

When logging on using VNC viewer, I cannot enter a username

• Either, the VNC viewer is an old version (

download a new one

) or only the

admin user has been configured on the iPEPS.